Returns & Exchanges
At Caseoh Merch Store, we want to ensure you are completely satisfied with your oversized fits and premium gear. If your order isn't quite right, we offer a 30-day window for returns and exchanges on all unworn and unwashed items.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the packing slip is included inside.
Attach the Label
Download and print your prepaid shipping label from the portal, then affix it to the outside of your package over any old labels.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing