Frequently Asked Questions
Everything you need to know about your Caseoh Merch order.
How long will it take for my order to ship?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping may take 2-3 weeks depending on your location.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items in their original packaging. Please contact our support team to initiate a return or exchange.
How do I know which size to choose?
Each product page features a detailed size chart. Our apparel generally follows standard US unisex sizing, but we recommend measuring a favorite shirt at home to compare dimensions for the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the hoodies and t-shirts high quality?
Absolutely. We use premium cotton blends and high-density printing techniques to ensure our merch is durable, comfortable, and resistant to fading after multiple washes.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and customs duties are calculated at checkout based on your specific shipping address.